Local by design
Email, Dentrix, and Vyne credentials are encrypted on the dedicated ClaimMend workstation we manage. Phase 1 does not put the app on staff PCs.
About
Built by people who already sit in the server closet.
ClaimMend Software is a product from Network Specs in Lacey and Olympia, Washington — 15+ years inside dental offices on Dentrix, Eaglesoft, Open Dental, Dexis, and the integrations vendors treat as simple.
Why this product exists
The PMS and the imaging system were fine. The denial still arrived as a PDF or a windowed envelope, and someone had to hunt the x-ray, rewrite the narrative, and rebuild the claim in Vyne.
ClaimMend is that hunt, on the office PC: read the letter, name the problem, find the image or the code fix, export a package. Staff still submit. That is intentional in Phase 1.
Chiropractic (including ChiroTouch) and small medical offices are planned after dental — not a self-serve download for those specialties either.
Least-privilege Dentrix
Setup recommends a dedicated read-only user so the assistant is not borrowing a clinician login.
Honest about Phase 1
No auto-submit. Analysis is OCR and a knowledge base, not a hosted LLM. Portals and API handoff are later, after real dental denials prove the loop.